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General FAQs
Installation FAQs
- The RCD is tripping every time the vehicle starts charging
- Are there any recommendations when installing the JuiceBox within an underground garage?
- The JuiceBox with a supply input cable, can I remove this and wire straight into the JuiceBox?
- What type of MCB must be installed?
- What type of RCD is required (residual-current-device)?
Charging FAQs
- How do I start and stop a charging session?
- Where can I find my charging history?
- I'm charging, but I've selected the wrong vehicle, how can I change it?
- What fees are available for the public charging service?
- When I charge a Tesla Model 3 and set TOU, sometimes charging starts immediately at 6 Amp
- Can I recharge if the JuiceBox goes offline?
App FAQs
- What do I do if there is a car occupying a charging station, even if my App flags it as available?
- In case of problems who can I contact? To whom can I report any problems?
- I started my recharge, but I can't stop it. What can I do?
- The charging station is functioning, and the plug is available to be used but I can't start the recharge. What do I do?
- I’ve started a charging session, but the plug is not working. What can I do?
- How long does it take to charge my car?
WiFi FAQ
- How do I change to a different WiFi network/new SSID?
- Will the JuiceBox still charge my car when it's offline?
- If the charger is connected (data connection) do I receive notifications?
- JuicePass states my JuiceBox is Offline and I received a notification
- If JuiceBox goes into an offline state, does it operate in a fail-safe mode?
- Which router can I connect the JuiceBox?
Support FAQ
- How do I know which is the expiration date of my warranty?
- How do I contact Enel X for support if I am having problems with my JuiceBox?
- The JuiceBox doesn’t power on?
- Does the JuiceBox require maintenance?
- Can I replace the vehicle charge cable or connector of a JuiceBox?
- Are there special recommendations on how to clean the JuiceBox?
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