How can we help?
Search
General FAQs
Installation FAQs
- The RCD is tripping every time the vehicle starts charging
- Are there any recommendations when installing the Waybox within an underground garage?
- The Waybox with a supply input cable, can I remove this and wire straight into the Waybox?
- What type of MCB must be installed?
- What type of RCD is required (residual-current-device)?
WiFi FAQ
- How do I change to a different WiFi network/new SSID?
- Will the Waybox still charge my car when it's offline?
- If the charger is connected (data connection) do I receive notifications?
- Enel X Way app states my Waybox is Offline and I received a notification
- If Waybox goes into an offline state, does it operate in a fail-safe mode?
- Which router can I connect the Waybox?
Support FAQ
- How do I know which is the expiration date of my warranty?
- How do I contact Enel X Way for support if I am having problems with my Waybox?
- The Waybox doesn’t power on?
- Does the Waybox require maintenance?
- Can I replace the vehicle charge cable or connector of a Waybox?
- Are there special recommendations on how to clean the Waybox?
-
<% ids.forEach(function(id, index) { %>
- <% if (showTitle) { %> <% } %> <% }); %>
