If your Waybox is online and connected to Enel X Way app, the best way to contact us to offer feedback or request support, Within Enel X Way app, select ‘More’ (bottom right hand side of the main screen) and ‘Contact an Operator’.
By completing this online form and sending it, Enel X Way Customer Support team can review the logs relating to the concern. You will get an e-mail response immediately after sending your enquiry, advising that your message has been received.